💳 Billing & Payments

Secure & Transparent: Manage your BetterSlip subscription with industry-standard security, transparent billing, and flexible payment options.

Payment Methods

💳 Credit & Debit Cards

Visa, Mastercard, American Express, and Discover accepted with automatic billing and instant activation.

📱 Digital Wallets

PayPal, Apple Pay, Google Pay, and other digital payment methods for convenient checkout.

🏦 Bank Transfers

ACH bank transfers available for Enterprise plans with net-30 billing terms.

₿ Cryptocurrency

Bitcoin, Ethereum, and major cryptocurrencies accepted for enhanced privacy and security.

Billing Dashboard

📊 Account Overview

Current Plan: View your active subscription tier and features
Next Billing Date: When your next payment will be processed
Payment Method: Currently saved payment method and expiration
Billing Address: Address used for payment processing and invoices
Usage Statistics: Current usage against plan limits

💰 Billing History

Invoice Archive: Download all past invoices in PDF format
Payment History: Complete record of successful payments and dates
Failed Payments: Any payment issues and resolution status
Refunds: Record of any refunds processed
Tax Documents: Annual summaries for tax reporting purposes

Managing Payment Methods

➕ Adding Payment Methods

Access Billing Settings: Navigate to Account > Billing in your dashboard
Add Payment Method: Click "Add New Payment Method"
Enter Details: Provide card information or select digital wallet
Verify Payment: Complete any required verification steps
Set as Primary: Choose if this should be your default payment method

🔄 Updating Payment Information

Card Updates: Update expiration dates, CVV, or billing address
Method Changes: Switch between different payment methods
Automatic Updates: Some card updates are handled automatically
Backup Methods: Add secondary payment methods for reliability

🔒 Security Notice: All payment information is encrypted and stored securely. BetterSlip never stores full credit card numbers and uses PCI-compliant payment processors.

Billing Cycles & Schedules

📅 Monthly Billing

Billing Date: Same date each month when you first subscribed
Grace Period: 3-day grace period for failed payments before suspension
Retry Schedule: Automatic payment retries on days 1, 3, and 7
Notification Timeline: Email alerts 7 days, 3 days, and day of billing

📆 Annual Billing

Discount: Save 20% with annual billing cycles
Billing Date: Same date each year with advance notice
Pro-rating: Plan changes are pro-rated for the remaining period
Renewal Notices: 30-day and 7-day renewal reminders

🏢 Enterprise Billing

Custom Terms: Net-30, Net-60, or custom payment terms
Purchase Orders: PO number support for corporate billing
Quarterly Billing: Option for quarterly billing cycles
Invoice Customization: Custom invoice formats and branding

Invoice Management

📄 Invoice Details

Detailed Breakdown: Line-item details of all charges
Tax Information: Applicable taxes and exemptions
Payment Method: Which payment method was used
Billing Period: Exact service period covered
Reference Numbers: Transaction and invoice reference numbers

📥 Invoice Delivery

Email Delivery: Automatic email delivery to billing contact
Dashboard Access: All invoices accessible in billing dashboard
PDF Download: Download invoices in PDF format
Multiple Recipients: Send invoices to multiple email addresses

Plan Changes & Billing Impact

⬆️ Upgrading Plans

Immediate Access: Upgraded features available immediately
Pro-rated Billing: Only pay for the remaining billing cycle
Credit Application: Unused credits from previous plan applied
Next Billing: New plan price takes effect next billing cycle

⬇️ Downgrading Plans

End of Cycle: Changes take effect at next billing date
Feature Access: Continue using current features until downgrade
Data Retention: Premium data retained during transition period
Re-upgrade: Can upgrade again anytime with immediate effect

❌ Cancellations

Service Continuation: Access maintained until end of billing period
Data Export: Export your data before cancellation takes effect
Reactivation Window: 90-day window to reactivate with same settings
Refund Policy: Prorated refunds available within first 30 days

Failed Payment Handling

⚠️ Payment Failure Process

Initial Failure: Immediate email notification sent
Retry Attempt 1: Automatic retry after 24 hours
Retry Attempt 2: Second retry after 72 hours
Final Attempt: Last retry after 7 days
Account Suspension: Service suspended after final failure

🔧 Resolving Payment Issues

Update Payment Method: Add new card or payment method
Manual Payment: Process payment manually through dashboard
Contact Support: Get assistance resolving billing issues
Account Restoration: Immediate service restoration upon payment

🚀 Quick Recovery: Services are restored immediately upon successful payment, with no data loss during temporary suspension periods.

Tax & Compliance

🧾 Tax Information

Sales Tax: Applied based on billing address location
VAT/GST: International tax compliance for global users
Tax Exemptions: Support for tax-exempt organizations
Tax ID: Ability to add tax identification numbers

📋 Business Compliance

W-9 Forms: Tax forms available for business accounts
1099 Reporting: Annual tax reporting for qualifying accounts
Receipt Management: Detailed receipts for expense reporting
Corporate Billing: Business-friendly invoice formats

Security & Data Protection

🔐 Payment Security

PCI Compliance: Full PCI DSS Level 1 compliance
Encryption: All payment data encrypted at rest and in transit
Tokenization: Credit card numbers never stored directly
Fraud Detection: Advanced fraud prevention systems

🛡️ Privacy Protection

Data Minimization: Only collect necessary billing information
Access Controls: Strict access controls for billing data
Audit Trails: Complete audit logs for all billing activities
GDPR Compliance: Full compliance with data protection regulations

Billing Support

💬 Getting Help

Live Chat: Real-time billing support during business hours
Email Support: Dedicated billing support email address
Phone Support: Priority phone support for Enterprise customers
Self-Service: Comprehensive billing FAQ and tutorials

📞 Contact Information

Billing Email: billing@betterslip.com
Support Hours: Monday-Friday, 9 AM - 6 PM EST
Emergency Billing: 24/7 support for payment emergencies
Response Time: Within 4 hours for billing inquiries

Common Billing Scenarios

🔄 Card Expiration

Solution: Update card information before expiration date. Email reminders sent 30 days in advance.

🏦 Bank Decline

Solution: Contact your bank to authorize the charge, or use alternative payment method.

💰 Insufficient Funds

Solution: Ensure sufficient account balance or use different payment method before retry.

🌍 International Cards

Solution: Ensure your bank allows international transactions or use PayPal for easier processing.

Billing Best Practices

✅ Recommended Actions

Keep Cards Updated: Update payment methods before expiration
Monitor Emails: Watch for billing notifications and reminders
Save Backup Methods: Have multiple payment options on file
Review Invoices: Check monthly invoices for accuracy
Download Records: Save invoices for your financial records

🎯 Cost Optimization

Annual Billing: Save 20% by switching to annual payments
Right-Size Plan: Choose plan that matches your actual usage
Monitor Usage: Track feature usage to optimize plan selection
Take Advantage of Discounts: Apply available discounts and promotions

Manage Your Billing

Access your billing dashboard to update payment methods, view invoices, and manage your subscription.

Go to Billing Dashboard